Exposure Software Logo Exposure Software Logo
  • Products
    • Exposure
    • Snap Art
    • Blow Up
    • Eye Candy
  • Free Trials
  • Blog
  • Tutorials
  • Store
  • Support
    • Articles
    • License Code Lookup
    • Submit Request
    • Download Updates
  • Products
    • Exposure
    • Snap Art
    • Blow Up
    • Eye Candy
  • Free Trials
  • Blog
  • Tutorials
  • Store
  • Support
    • Articles
    • License Code Lookup
    • Submit Request
    • Download Updates
Sign in Submit a request My activities
  1. Exposure Software Support
  2. Support Articles
  3. Activation

Activation Error Codes

Common activation error codes are included in this article. If you receive an error code that is not covered, please contact support. Include your license number and the specific error code you are receiving and we can help resolve the problem.

102 - Incorrect license code for software version

Make sure you are using the correct code for the software version you are activating. The codes are unique to each version. For example, the license code for Exposure 7 will not activate Exposure X. Download and install the appropriate version from the Downloads or Older Installers pages.

You can remove an unwanted program from your computer with these instructions.
Mac
Windows   

103 - Too many activations

The standard license agreement allows activation on up to two computers. If you are moving to a new computer, you need to deactivate the license on the one no longer in use. If you are not able to deactivate the license contact support.  Include your license number and reason the license could not be deactivated. 

105 - License already activated on this computer

This error is usually caused by a cloned hard drive on a second Apple computer, but there can be other causes. Contact support and let them know you have a 105 error. They will reset your code and give you instructions so the license will activate correctly.

-21, -23 - Obsolete license system error

If you receive an error code such as -21, -23, or any other negative number, your plug-in is using an obsolete activation system.

To update the activation system, first uninstall the plug-in from your Mac or Windows computer.

Download and install your software again from this page. Older Installers




Have more questions? Submit a request.

Related articles

  • How to activate and deactivate your product
  • Older Installers
  • Uninstall from macOS - Earlier product versions
  • Uninstall from Windows
  • Plug-in missing after Photoshop update

Promoted articles

  • System Requirements
  • Older Installers
  • Plug-in missing after Photoshop update
  • How to activate and deactivate your product
  • Activation Error Codes
  • Plug-in grayed out in Filter menu
  • Exposure Bundle Program Locations
  • How to add another drive or folder
  • Exposure RAW Support
  • DNG Support and Conversion
  • Launching External Apps From Exposure
  • Syncing Edits Between Computers
  • LUT Rendering in Exposure
  • Converting presets to a newer Exposure version
  • Where is Blow Up 3?
Sign up for our newsletter
I am most impressed to have gotten an actual call from an actual person of a software company!
Jenny Boughton
With such wonderful customer service I'll be a customer for years to come!
Dennis Boyer
Thank you for the help and support at a difficult time! I wish all software companies would be as helpful.
Barbara Rosner
Thank you so much for all of your help! I value your company's timely and helpful response!!!
Geoffrey Robins
I would like to thank you and your team for a first class service. Keep up the good work.
David Price
Every company should have tech-support like you. Spot on and quick. Best in the business, and I’ve dealt with a lot of techies in my time.
Larry Gambon
I find the customer service to be excellent and very professional. I will definitely check with Exposure Software for my next software purchase!
Amanda Kirkpatrick
EXCELLENT customer service. Thank you so much for the prompt and efficient response.
Kim Blagg
Sterling service again from Exposure Software.
Ian Smith
Best support I've had in 26 years of computing.
Jaan Krusberg
  • Learn About Our Products
  • Exposure
  • Snap Art
  • Blow Up
  • Eye Candy
  • Blog
  • Tutorials
  • Store
  • Get Support
  • About Us
  • Affiliate Program
  • Newsletters
  • Press
  • Jobs
  • Contact
Exposure Software, LLC. All rights reserved. PRIVACY POLICY