Often we will ask a customer to take a screenshot so we can see something on their computer. Here is how you do this on a Windows or Mac computer. 

Windows

1. Press the PrtScn button on your keyboard. This stands for Print Screen.
2. Open Microsoft Paint under Start > Programs > Accessories.  
3. Click Edit > Paste (or Control+V) to paste your screen shot.
4. Click File > Save As and name your file.  
5. Attach the file to your email or support ticket for us to view. 

If you are comfortable using your main photo-editing software instead of Microsoft Paint, you can. 

Mac

1. Press Command+Shift+4 all at the same time. When you do this correctly your cursor will change to a cross hair.
2. Click and drag over the area that you want to capture. Once you let the mouse button go, a picture file will appear on your desktop.
3. Attach the file to your email or support ticket for us to view.