Exposure Software Logo Exposure Software Logo
  • Products
    • Exposure
    • Snap Art
    • Blow Up
    • Eye Candy
  • Free Trials
  • Blog
  • Tutorials
  • Store
  • Support
    • Articles
    • License Code Lookup
    • Submit Request
    • Download Updates
  • Products
    • Exposure
    • Snap Art
    • Blow Up
    • Eye Candy
  • Free Trials
  • Blog
  • Tutorials
  • Store
  • Support
    • Articles
    • License Code Lookup
    • Submit Request
    • Download Updates
Sign in Submit a request My activities
  1. Exposure Software Support
  2. Other Articles
  3. Miscellaneous

Live web based chat support

Information:

We have fully integrated the Olark web based chat system onto all pages of our website. Our chat hours are from 9am-4pm EST. From time to time, we may not be available for chat.

If we are not available for chat, the chat box in the lower right of the screen will not be visible. It is only visible when we are available for chat. 

Some of the reasons include, but are not limited to:

  1. We are out of the office.
  2. We are currently working with several customers. (If we are chatting with several people, the chat system will automatically go offline until the current chats are finished.
  3. You are attempting to contact us outside of normal business hours. In that case, you can always submit a support ticket.

How to:

To use the chat system, just visit www.alienskin.com or a connected webpage. The chat system is located in the lower right corner of the webpage. This system will ask for your name and e-mail address. This information is only used to create a support ticket so we can keep a record of our interaction. It will not be used to send you spam of any kind.

Take note of the angled arrow on the right of the chat box, you can click that option to pop the window out of the browser so you can continue the conversation without needing to be on our site.

2013-04-02_12-03-59.jpg

 

 


Have more questions? Submit a request.

Related articles

  • How to activate and deactivate your product
  • Activation Error Codes
  • Older Installers
  • Plug-in missing after Photoshop update
  • Before upgrading your computer

Promoted articles

  • System Requirements
  • Older Installers
  • Plug-in missing after Photoshop update
  • How to activate and deactivate your product
  • Activation Error Codes
  • Plug-in grayed out in Filter menu
  • Exposure Bundle Program Locations
  • How to add another drive or folder
  • Exposure RAW Support
  • DNG Support and Conversion
  • Launching External Apps From Exposure
  • Syncing Edits Between Computers
  • LUT Rendering in Exposure
  • Converting presets to a newer Exposure version
  • Where is Blow Up 3?
Sign up for our newsletter
I am most impressed to have gotten an actual call from an actual person of a software company!
Jenny Boughton
With such wonderful customer service I'll be a customer for years to come!
Dennis Boyer
Thank you for the help and support at a difficult time! I wish all software companies would be as helpful.
Barbara Rosner
Thank you so much for all of your help! I value your company's timely and helpful response!!!
Geoffrey Robins
I would like to thank you and your team for a first class service. Keep up the good work.
David Price
Every company should have tech-support like you. Spot on and quick. Best in the business, and I’ve dealt with a lot of techies in my time.
Larry Gambon
I find the customer service to be excellent and very professional. I will definitely check with Exposure Software for my next software purchase!
Amanda Kirkpatrick
EXCELLENT customer service. Thank you so much for the prompt and efficient response.
Kim Blagg
Sterling service again from Exposure Software.
Ian Smith
Best support I've had in 26 years of computing.
Jaan Krusberg
  • Learn About Our Products
  • Exposure
  • Snap Art
  • Blow Up
  • Eye Candy
  • Blog
  • Tutorials
  • Store
  • Get Support
  • About Us
  • Affiliate Program
  • Newsletters
  • Press
  • Jobs
  • Contact
Exposure Software, LLC. All rights reserved. PRIVACY POLICY